Newsorgs Should Offer Freemium Live Interviews
Through Steve Outing’s blog I discovered a video interview of Eric Schmidt, CEO of Google. The interview is a short seven and half minutes long, but is insanely interesting. So interesting in fact, that I’d be willing to pay to see the full, unedited interview. Especially if paying meant I could have watched it live and asked questions during the interview.
Google CEO Eric Schmidt
Which lead me to the following idea – newspapers are very good at interviewing people. Further, their brand recognition can get them access to folks that the typical blogger doesn’t have access to.
Interviews of industry leaders talking about things they don’t typically present in public is certainly premium content that people would be willing to pay for – especially if they can write it off as a business expense.
What a great application of freemium to newspaper online content. Offer a shorter video like the one above for free, and then charge a monthly rate if people want live access.
Of course, there’s a major problem. People are already doing this and providing the content for free. This Week in Startups (TWiST), started just a few weeks ago by Jason Calacanis, the founder of Mahalo.com . The show concept is very cool: he uses ustream to livestream an hour long interview with founders and CEOs of interesting startups. He uses a Twitter hashtag as a backchannel to the whole show, allowing people to converse and ask questions. Best of all, this is free.
If Calacanis, who is undoubtedly a busy man, can do this, for free. There must be countless other examples of the same. Just check the iTunes Podcast directory for more.
Mark another lost opportunity for newspapers.
TWiST Episode 1

Paid Content = Paid Wifi

- Image via Wikipedia
I can count on one hand the number of times I’ve paid for WiFi access. Like most geeks, I pride myself on being able to find free internet access wherever I go. If I can’t find it, (like some airports) then web access nearly always goes into the “it can wait” column of my todo list.
Taking a step back, a service that I can find for free elsewhere is not one I’m likely to pay for, and I’m willing to sacrifice timeliness to save money.
This will be the a huge problem for newsorgs who want to go the paid content route.
Actually, the phrase Paid Content is flawed. It presumes that you’re paying for a product. Paying customers of the WSJ, aren’t really paying for the content, they pay for access to that content. You aren’t buying a product, you’re buying a service.
Let’s call Paid Content what it really is: Paid Access.
You Can’t Make Abundancy Scarce
My brother sent me an email tonight after he heard, Peter Fader speak. Fader is a professor at Wharton School of business at UPenn “doing datamining - they call it marketing.” Apparently, my brother found this talk inspiring, ending his first email in our resulting exchange with:
…he made some damn good points about the subscription model. b2c already is doing ok (campfire, github, etc.), it's time for consumers to pony up. His bottom line: if facebook decided to charge you $10/month, you'd pay it. No questions asked.
If you’re a regular reader of this blog, or know me, or have listened to some of the top minds in this ‘new media’ business, you’ll be pretty easily pick out how totally my brother has drunk the kool-aid of the bass-akwards mind fuck that the ‘old media’ folks try to sell you.
First there was the stone age
Deep breath.
Let’s try to break this down: We are now in the information age. Where once the pinacle of technology was an iron sword, the new tech is information.
Our economy is based on the trade of IP, and yet, paradoxically, the internet has made information practically infinite. Therefore, attempting to make money by controlling the amount of information is doomed to fail.
Put another way: controlling the scarcity of something that isn't scarce can't work.
History is not a good guide here: The internet is a fundamental shift from anything we’ve experienced before. It’s as revolutionary as the printing press and as radical as the written word. It’s both asynchronous and instant two-way communication.
Rev2oh | Classifieds: Use a Tiered Selling Strategy
RevenueTwoPointZero is a new group of very smart folks who are trying to rethink the business model behind journalism. After their conference last weekend, they've published a series of blog posts on their brainstorming sessions. I'll be responding to many (if not all of them) with the rev2oh slug.
The rev2oh team came up with a really solid plan for how newspaper platforms can redo their classifieds sales online. I was really please to see them include aggregating craigslist as one of the goals. After all, why should newsorgs try to create a new social network when a perfectly good one already exists?
The one concern I had when reading their plan was that the premium content is very much a micro-payment model. This does work, (see: ebay), but it's not very user friendly.
In part, this response is applying Jeff Jarvis’ question: “what would Google do?” Or, more appropriately, “What would Apple do?”
Apple is the master of simplifying their offerings. You can’t buy options for an iphone to get a brighter screen, bluetooth, extra data every month, and a fingerprint-proof backing. That many options is confusing. iPhone comes in two versions that differ in just one way: memory. A customer only has one decision to make, and that simplifies their experience.
And that, after all, is what this entire proposal hinges on: a better user experience.
Newsflow: How Journalism Is and Will Be Generated
Steven Johnson, co-founder of outside.in, gave a very good, well thought out, speech at SXSW on the state of the news industry last week. In the transcript on his blog, he shares a slide on how he envisions the future of the news industry.
Steven has a good, albeit simplistic break down of how this new paradigm is working. I'm sure I agree with the flow of the information News → Commentary → Curation → Distribution. Seems to me that you'd have to distribute before you can get comments back, and that you'd need to curate the commentary… Forget it, the the chart is simplistic.
Steven does have the right context for this though:
Now there’s one objection to this ecosystems view of news that I take very seriously. It is far more complicated to navigate this new world than it is to sit down with your morning paper. There are vastly more options to choose from, and of course, there’s more noise now. For every Ars Technica there are a dozen lame rumor sites that just make things up with no accountability whatsoever.
I agree whole heartily with his point and I like the broad strokes of his chart. But, I suggest that this diagram far too simple to describe the new paradigm.
As Steven says, “The implied motto of every paper in the country should be: all the news that’s fit to link.” What his model is missing is the intricacies of linking, how data will be distributed to not only the customer, but among all of those gathering and generating news.
Hypothesizing on the new newsflow
Yea… not as easy to understand right? I’ve got arrows going all over the place, and there’s not clear rhyme or reason to the way information flows. My apologies, these relationships are chaotic and often have many nodes. Let me make the key points:
Data is key. As Tim Berners Lee has predicted, the future of the web is “linked data.” This is is something that Steven addresses, but only briefly. As the semantic web becomes reality, displaying and accessing data will become the important role for journalism to fill.
Gut Punch: TIME Experimenting With Paid Content
I've had a long time love affair with TIME.com . I'm constantly impressed with the quality of their content, and they have made many progressive steps to move into the online space in a meaningful way.
Today, buried in a press event to announce some new mobile apps, they announced that they would start experimenting with paid content.
My gut reaction was very similar to Zach Wise
WTF! Goodbye Time.com…
But, then I watched the video, and regained some hope for my favorite online publisher. They're not just going to enact a paywall. They've given them selves 8 months to "experiment" with making portions of their sites paid content.
LINKS | the Rocky Dies and the Daily Emerald Strikes
So, I'll be on vacation (woot!) for the coming week which means a couple of things:
- I'll have limited Internet access, so don't expect a my LINKS post to be very long/exist next week.
- I'll have limited Internet access and don't plan on being able to get any work done. At all. Not too sure how I feel about that.
- My Thursday resolution to try out TweetDeck for twitter is gonna have to wait a while.
On a similar note, if any of you have any requests on how to better lay this post out or better formating or etc… lemme know.
Here we go: these are my links for February 26th through March 5th:
OMG! (and other news that broke this week)
- EMERALD NEWS STAFF STRIKES - News: The Daily Emerald newsroom unanimously walks out until they’re satisfied their board will not be putting them in a position where they can be censored.
- What to do if your startup is about fail (or "Don't Stop Believing") The Jason Calacanis Weblog: It’s a how-to guide on how to save your VC funded business. Or how to close it down. Told by one who knows, this is a must read _before_ you get into the startup world.
Journalism, Examples of
- Interactive | Taubman Museum of Art: Great example of what an infographic can be. They clearly put a lot of work into this.
- The Geography of a Recession - Interactive Graphic - NYTimes.com: Fantastic infographic from the New York Times on the unemployment rate nation wide.
Final Edition from Matthew Roberts on Vimeo.
Nifty Online Things
- Present Like Steve Jobs:
Apple CEO Steve Jobs is well known for his electrifying presentations. Communications coach Carmine Gallo discusses the various techniques…
- 15 Useful Twitter Hacks and Plug-Ins For WordPress | How-To | Smashing Magazine: Some nifty hacks for wordpress and twitter.
- Prez Loves to Work the Phone - Politics news | Newser: Feels good to have a president that is both active and actively using basic technology.
- 85+ Tools & Resources for Freelancers and Web Workers: It’s an okay list that primarily relates to time tracking and billing
- Microsoft Office Labs vision 2019 (montage + video) - istartedsomething
- Google Tasks, a Standalone App: Looks like Google may be introducing a task manager soon. Here’s hoping it allows for some group collaboration!
Online Journalism
- Recession? Local news sites are hanging tough: Great look at some/most? of the successful hyperlocal news startups.
- Online video storytelling and trends : Online Journalism
- Hulu Traffic Still Up Big After Super Bowl Spike: Hulu saw a huge spike in traffic after the Superbowl (perhaps because of their ad?), and has seen that traffic stay high – roughly 33% higher. Proves that good advertising not only works, but online,…
- Printed Matters Why SEO is still job #1 at news sites: On Google is your landing page and why your newspapers site needs to be a platform.
- Chicago Reader Blogs: Chicagoland: A long analysis of a Chicago townhall on what todo with the Trib. Points I don’t agree with: aggregation is bad, journalists aren’t to blame. Points I like: journos should be able to brand themselves…
Journalism Business Models
- Newspapers: From No Profit to Non-Profits?: A wrap of how how the endowment business model may come into play.
- Business Models of News :: Innovation in Software :: The Vagueware Blog: Good summary of the current state/failure of newspaper advertising, including a quick macro list of how to fix it.
- Five ways newspapers can improve online ads | Knight Digital Media Center Weblog: I’ve actually mentioned all these ideas before, but this is a really handy list of ways for newspapers to make money. – That they’re not doing!
- Information Wants to Be Expensive - WSJ.com: Basically: information will be paid for if it’s unique and high-value. There’s gotta be a way to leverage this idea for freemium.
- The size of social networks | Primates on Facebook | The Economist: Apparently, Dunbar’s number holds true online as well as physically.
- Poynter Online - NewsPay: Knight CEO Bill Mitchel says:
• Make way for a new establishment.
• Think of media as a path to activism.
• Imagine a smaller world.
• Get creative with economic models for sustaining news. - The ethical journalist's guide to selling ads on a website: Part one: Ethics and basic introduction for journalists trying to advertise online.
- Yahoo! Previews Powerful News Advertising Platform: Seems like a good idea to me. Yahoo provides the ad distribution network and newspapers provide the ad selling power.
- Yahoo Teams With Newspapers to Sell Ads - NYTimes.com: The Yahoo - Newspaper ad collaboration deal seems to be working out well.
- Pew Research Center: Newspapers Face a Challenging Calculus: Apparently, newspaper readership has declined in the last 2 years both online and in print. Though, this number might not include aggregators ∴ who really knows.
- Content Bridges: Paid Newsday? Parsing What It Means...and Those 4.5 Minutes: The reason why Newsday paid content will fail is not because of low engagement, but because the newsroom doesn’t do online right to begin with!
LINKS | Micropayments Don’t Work, but Everyone Has a Better Idea
Somehow, I missed the links from the latter part of last week, and have been bookmarking like crazy this last week. So, ya'll get a ton of links. Apologies for the long, long list, but I've broken it up with some good videos — and I've edited down! These are the cream of the crop from February 10th through February 20th:
Journalism Business Models
Hulu's Superbowl Ad and the Boxee Fight - O'Reilly Radar: “I’m sure Hulu is totally pissed. They pretty much said just that in a somewhat more stilted way. The real insult, though, is calling the people who made them cut Boxee off “content providers.” They…
- Why I dislike micropayments, don't mind charity, but really have a better idea Network(ed)News: What a fantastically simple idea for a journalism business model: charge for interaction with the content creator. Donate some money to the site, and the chances of your comments etc being responded…
- Walter Isaacson: You've got it all wrong | Musings of an Anonymous Geek: Theodor Nelson writes the equivalent of a very long blog post as a response to Walter Isaacson’s use of his name in his argument for micropayments for news. Essentially, Nelson wants to use a…
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Interview: Wired's Chris Anderson on the 'free' business model | Between the Lines | ZDNet.com: Chris Anderson, author of Long Tail, discusses the Freemium business model.
- Tech Tools Day 1: Tomorrow's Journalism and Journalists - The Next Newsroom Project: “Readers have never been willing to support this industry economically,” Fine said. “Her advice for anyone in the news biz was direct: ‘I know that not everyone wants to be an entrepreneur,’ Fine…
- DigiDave | Communication is Key: Journalism Beyond Newspapers - Don't Become Nonprofits - Work for Them: Dave Cohn makes a good point: journalists can market their services toward non-profits who need the press and often can’t get their message out there.
- Forget Micropayments -- Here's a Far Better Idea for Monetizing Content: Steve Outing endorses Kachingle, a micro-payment service for websites with one distinct caveat: paying is still optional. The user decides on how much they want to pay for their news, and all the…
- Will paid content work? Two cautionary tales from 2004 Nieman Journalism Lab Pushing to the Future of Journalism: Good look at the failures of the Paid Content model: LAT, and the Albuquerque Journal. End with a reminder: just because Editors think that they are entitled to make money from content, it doesn’t…
- Op-Ed Contributor - You Can't Sell News by the Slice - NYTimes.com: A New York Times op-ed on why paid content won’t work. Oh, and that even if it did, the revenue wouldn’t “save newspapers.”
- What does engagement mean for newspapers? - Eat Sleep Publish: A good summary and batch of links on why engagement on sites is important.
Top 15 of 2008: The leading regional newspaper sites shuffle their ranks Nieman Journalism Lab Pushing to the Future of Journalism: The top regional newspapers have seen a significant increase in pageviews.
- lectroid.net Blog Archive Newspapers could actually try online: Really solid advice on how to evolve your print newsroom into a real, online newsorg. Topics include: Staffing, web design, and workflow.
- Reflections of a Newsosaur: How to charge for content. Theoretically.: Alan Mutter jumps on the micropayment bandwagon as the most “logical way” to make money online. He makes the wrong assumption that “Consumers might not like being micro-nickled and nano-dimed for…
Web Journalism
- The Doc Searls Weblog : Saturday, March 24, 2007: Fantastic list of things that newspapers should do on their websites to make them more relevant to users (read: user friendly)
- How an NYT developer built a new way to read the news online: The ‘new’ interface is a great move for the Times. It does distinctly reminds me of http://newser.com and I think corrects one of the major flaws of current online newspaper design: the lack of…
BATTLE | What We Need, Is Infastructure

I’ve challenged myself to battle the management at my school’s newspaper The Daily Orange with a new ‘new media’ topic every week. BATTLE look at the struggle of a college paper trying to evolve to succeed on the Internet.
Eight reasons why College Publisher is a problem
- I'm worried that other universities that produce a product inferior to our own, are so far ahead of us in the online space. This is ass backwards, and cannot be allowed to continue if we expect to keep bragging about the great tradition of the DO. It very well might become the 'once great tradition'
- College Publisher has ceased development of their next generation of software – CP5. No future growth does not bode well for their continued success. I'd be wary of thinking of College Publisher as a platform that will always be there.
- Online is both the future and the present reality. Every newsorg needs to exist online in a meaningful way. Many don't get it right, but we blatantly get it wrong.
Newspapers Oughta Sell Their New Expertise

Inspired by a small point made by Jeff Jarvis, I left a comment on his blog saying that I thought he had struck gold — a way to supplement ad revenue at local newspapers.
To adapt to the Internet, newspapers have been forced to evolve, some have become experts in ‘new media.’ A term that I hate because, really what is ‘new media?’ When does it stop becoming new, and what will we call the media that comes after it? Is everything just eternally ‘new media?’
The current definition means that a ‘new media’ expert is up-to-speed on blogging, linking, short form video, Facebook, Twitter, other social networks, etc… All of this expertise is a real commodity that many businesses would love to tap into.
BATTLE | What We Need, Is a Plan
I’ve challenged myself to battle the management at my school’s newspaper The Daily Orange with a new ‘new media’ topic every week. BATTLE look at the struggle of a college paper trying to evolve to succeed on the Internet.
My battle this week stems from a series of emails exchanged between myself, the IT staff, and the Business Director that originally stemmed from the ad department securing online sponsorship for a weekly print feature: Thirsy Thursday — a beer (mmh… beer) reviewing column.
The effort has devolved into a struggle to get the new IT staff up to speed, launch a new blog for Thirsty Thursday, and even redoing parts of the main website. My suggestions on that front were:
- decisions about web design by non-web designers is usually a poor choice.
- unilateral decisions about the structure of an editorial site by business staff is not a good move
- I'd strongly suggest that many of our design issues are centered around college publisher inadequacies.
The Way Forward
This whole process lead me to realize that what the DO needs more than anything else, is a planned approach to the Internet, which until this point, has been haphazard at best. We have no plan for forward growth, and that means that we're likely going to continue to be frustrated with each other and with our own efforts. At this point there are plenty of other colleges out there that have easily surpassed our own efforts to both make money online and leverage it as a platform.
How Apple Got Everything Right by Doing Everything Wrong
But Apple's radical opacity hasn't hurt the company — rather, the approach has been critical to its success, allowing the company to attack new product categories and grab market share before competitors wake up. It took Apple nearly three years to develop the iPhone in secret; that was a three-year head start on rivals. Likewise, while there are dozens of iPod knockoffs, they have hit the market just as Apple has rendered them obsolete. For example, Microsoft introduced the Zune 2, with its iPod-like touch-sensitive scroll wheel, in October 2007, a month after Apple announced it was moving toward a new interface for the iPod touch. Apple has been known to poke fun at its rivals' catch-up strategies. The company announced Tiger, the latest version of its operating system, with posters taunting, REDMOND, START YOUR PHOTOCOPIERS.)
How Apple Got Everything Right By Doing Everything Wrong
Apple is an evil genius, if you believe this article. It makes many good points, and though long is well worth the read.







